Airlines reserve the right to move you from your paid reservation airplane seat assignment Have you ever arrived at the airport to find the airplane seat you carefully chose was no longer your assigned seat? Were you ever seated on your flight in first class then...
Earlier this year, sixteen passengers and four crew members were injured on United, Cathay Pacific and Sunwing airlines’ flights due to the flights experiencing severe turbulence. Just last week, five passengers and two flight attendants were injured from severe...
The armrest on an economy class seat is the most valued inch on a plane. This thin little strip of sacred territory is undoubtedly the cause of more in-flight angst than anything else. So does anyone have any tried and true strategies for sharing this little slice of...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.