What happens when travelers don’t follow the middle-name rule with international reservations? When making reservations for a trip to Europe, I had an opportunity to purchase a flash sale airfare for myself and a friend. The normal price of $1,000 was reduced to...
Don’t let yourself be deceived by airline seating games of hide and seek. As the airlines have begun unbundling their airfares, many seats now require paid reservations. On some flights, I have seen every aisle seat and every window seat tagged with an extra...
Educate travelers about their airport and airline rights. This one should be easy. Congress does not have to pass any bills. The DOT doesn’t need a rulemaking. The only thing we need from our government is the courage to defy the airlines and educate travelers. Let...
Every traveler pays a 7.5 percent transportation excise tax. It is a tax paid by travelers, not the airlines. There is no tax on checked baggage. From the way politicians speak about the transportation federal excise tax, the uninformed would think that this is a tax...
This is the ultimate collection of tips to make travel joyful during the holiday season (or any time). The winter holiday season starts this weekend. Most Americans celebrate Christmas, Hannicah, and New Year holidays with friends and family. They are also the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.