This full-fare advertising rule protects airline consumers
Many travelers do not know how important the full-fare advertising rule is to passengers. This rule basically mandates that all airline price advertising must include the airfare plus all mandatory taxes and fees. This means that passengers can purchase an airline ticket for the advertised price.
Of course, we say. Otherwise, it is false advertising. However, rules and regulations do make a big difference in terms of what is acceptable as “truth in advertising” and what is considered misleading and deceptive.
Prior to the establishment of the full-fare advertising rule in 2012, DOT allowed airlines to advertise tickets in very creative ways. At that time, Travelers United, working together with the Department of Transportation (DOT), wrote language clarifying airline price advertising.
This DOT rule stopped misleading advertising.
Before the DOT rule change, newspapers and magazines often had ad headlines stating, “Fly to London for $69!*”
The important part of this statement was always the asterisk following the price. In tiny type at the bottom of the advertising, travelers learned that this was not the full price. It was one-half of the round-trip ticket between a city in the USA and London, not including taxes and fees.
This ad is misleading, however. The absolutely least expensive ticket between Boston and London cost $751 at the time. It was impossible to purchase a transatlantic airline ticket for $69. Clearly, the claim that one could fly from the US to Europe for only $69 was misleading and deceptive. In the vernacular, it was false advertising.
The advertised prices did not tell consumers the full story about international travel.
What the deconstructed advertised airfare never told travelers looking to purchase tickets to London was the following:
- No one could purchase one half of a round-trip ticket. The basis for the advertised price was never sold. Round-trip tickets were always sold as a complete flight.
- The airfare did not include fuel surcharges.
- US airport taxes and fees were not included in the ticket price.
- The airfare did not include British airport taxes and fees.
While the airfare side of the cost of travel may have been listed as $138, the other mandatory taxes and fees added up to $613. The full-fare advertising rulemaking back in 2011 changed the way that airlines were allowed to advertise.
DOT prevailed in court against airline efforts to change the rule
The DOT rule stated in court documents:
Under the full-fare advertising rule, airlines must disclose the full price that the consumer will actually need to pay for air travel. Airlines may communicate additional USCA Case #11-1219 Document #1322650 Filed: 08/04/2011 Page 1 of 2 information, such as the portion of that total price that constitutes government taxes and fees, in a manner that does not inhibit the customer’s ability to discern the total price. This rule was a reasonable response to concerns that recent developments in the air-travel marketplace had made it more difficult for customers to ascertain the true cost of flying.
… insist that they be permitted to continue enticing customers by advertising single-digit air fares when the actual cost of travel is vastly higher, allowing this practice to continue would ill serve the public interest. (See 76 Fed. Reg. 23110)
[The] “full-fare advertising” provision characterizes any price advertising for air transportation as an unfair or deceptive practice “unless the price stated is the entire price to be paid by the customer.” 76 Fed. Reg. at 23166 (amending 14 C.F.R. § 399.84).
Let’s look at the cost of a recent airline ticket cost flying from Washington, DC, to Barcelona, Spain, in May of 2018. This Price Summary is taken from the reservation confirmation for flights dated November 12, 2017.
This is a bargain coach ticket, the sort that the airlines would use in their advertisements.
Under the previous law, before 2011, airlines could have advertised this price in DC newspapers:
“Fly to Barcelona — Only $157!*”
Clearly, no one can fly to Barcelona and come home for only $157. Even today, round-trip international tickets are highly discounted vis a vis one-way tickets.
According to DOT, “Consumers have consistently confirmed that advertising of prices below the total cost of travel causes confusion. In 2006, the last time the Department considered this issue, it received over 700 responsive comments, “nearly all from individuals who are not travel professionals,” and nearly 500 of whom favored requiring a total price inclusive of taxes and fees. 71 Fed. Reg. 55398, 55399 (2006).
With the full-fare advertising rule, the advertised price would look more like this:
“Fly to Barcelona — Only $737!
Airfare: $314 • Taxes & Fees: $422
Airlines sued DOT over this rule. According to the airlines, the regulation violates the airlines’ free speech rights. Of course, this was dismissed by DOT as ludicrous. (USCA Case #11-1219 Document #1322650 Filed: 08/04/2011)
Anyone who purchases gasoline at the pump can attest there is nothing novel about requiring sellers to reveal to consumers the full cost of the service offered. This is particularly apparent where an item is subject to special taxes and fees beyond the generally applicable sales tax.
Never rest on your legal laurels. Airlines are attempting to overrule the rule by changing the law to allow false advertising
The airlines lost court cases at the US Court of Appeals for the District of Columbia Circuit. Later, they failed to convince the Supreme Court to hear the case. And recently, airlines attempted to introduce legislative language into the FAA Reauthorization Bill allowing this deceptive practice to be legalized. The House of Representatives passed language in the last two FAA bills allowing this deceptive practice but the law never gained traction in the Senate. Now, the airlines are proposing that the Trump administration eliminate the DOT full-fare rules.
The Full-Fare Advertising Rule protects airline consumers from unfair and deceptive advertising.
Charlie Leocha is the President of Travelers United. He has been working in Washington, DC, for the past ten years with Congress, the Department of Transportation and industry stakeholders on travel issues. He was the consumer representative to the Advisory Committee for Aviation Consumer Protections appointed by the Secretary of Transportation from 2012 through 2018. He also served on the Consumer Advocacy Subcommittee of the Transportation Security Advisory Board.