Real change means making these amenities part of the contracts of carriage. Now, amenities for canceled flights may include meals and hotel overnights rather than only “Tough luck.” It is almost like magic, but airlines are now paying attention to...
Baggage reporting rules protect passengers and handicapped mobility devices. The Department of Transportation (DOT) released new baggage reporting rules about a year and a half ago. Passengers are not very excited about the new rule, but they should be. The important...
DOT announced a Proposed Rulemaking for airline refunds. It rewards airlines rather than punishing them. Since the first cancellations of flights during the pandemic, Travelers United has steadfastly worked on getting passengers new refund rules for canceled flights....
The FAA’s emergency evacuation tests for aircraft certification need to reflect real-world conditions. Red Air flight 203 had flown for about two hours on the 848-mile route from Santo Domingo, Dominican Republic, when it began to descend toward Miami...
Congress is working on airline passenger change right now. Bills in DC take a few years to develop, and consumer groups are currently working on the 2023 FAA Reauthorization Bill. Travelers United is working with House and Senate congressional committees, airlines,...
Airline passenger service rules need better enforcement. Airline passenger service rules need more strength and enforcement rather than less. The public needs help from DOT to keep the current program of regulations effective. Plus, we need some new rules. This is the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
