by Charlie Leocha | Aug 22, 2019
Airline actions that harm passengers need DOT action There are a series of flight delay compensation problems that are caused by airlines, yet airlines accept little responsibility for their own actions and force passengers to pay. Two of the biggest failures of...
by Christopher Elliott | Aug 20, 2019
Passengers of size present a challenge for seatmates and airlines It’s true, Americans are getting larger and airline seats are shrinking. So confrontations between passengers of size and their fellow travelers are inevitable. The average American man weighs 15 pounds...
by Ned S. Levi | Aug 19, 2019
New ESA rules — an exercise in window dressing As I reported last month, emotional support animals (ESAs) too often have attacked passengers and crew on aircraft. At times, they have inflicted serious injuries. On a Delta flight, Ronald Munday suffered severe wounds...
by Charlie Leocha | Aug 15, 2019
Hotel resort fees were created to deceive consumers Few travel fees are as resented as mandatory hotel fees, also known as resort fees. Starting in about 1998, these hated fees were created by a group of hotels in Las Vegas in order to allow room rates at some hotels...
by Charlie Leocha | Aug 9, 2019
More than 75 organizations applaud DOT’s new Emotional Support Animal rules Department of Transportation has just released its new emotional support animal rules. What started out as a way to get your pet aboard planes without paying extra to fly with...
by Charlie Leocha | Aug 8, 2019
Airline seat pitch is getting tighter. Finding ways to limit how many passengers airlines are squeezed into airplanes is a major issue. As airlines begin to roll out their “Basic Coach” or “Basic Economy” configurations, with fewer amenities...
