Big passengers present big problems for airlines

Big passengers present big problems for airlines

Passengers of size present a challenge for seatmates and airlines It’s true, Americans are getting larger and airline seats are shrinking. So confrontations between passengers of size and their fellow travelers are inevitable. The average American man weighs 15 pounds...
New airplane emotional support animal rules are a facade

New airplane emotional support animal rules are a facade

New ESA rules — an exercise in window dressing  As I reported last month, emotional support animals (ESAs) too often have attacked passengers and crew on aircraft. At times, they have inflicted serious injuries. On a Delta flight, Ronald Munday suffered severe wounds...
How consumer advocates fight the hotel fee lobby

How consumer advocates fight the hotel fee lobby

Hotel resort fees were created to deceive consumers  Few travel fees are as resented as mandatory hotel fees, also known as resort fees. Starting in about 1998, these hated fees were created by a group of hotels in Las Vegas in order to allow room rates at some hotels...
As airline seats get squeezed, safety suffers

As airline seats get squeezed, safety suffers

Airline seat pitch is getting tighter. Finding ways to limit how many passengers airlines are squeezed into airplanes is a major issue. As airlines begin to roll out their “Basic Coach” or “Basic Economy” configurations,  with fewer amenities...