What makes Real ID so important for air travelers today

What makes Real ID so important for air travelers today

Real ID Reality is coming fast as Oct. 1 approaches For air travelers, the Real ID Act “hard” deadline of October 1, 2020, is fast approaching. Many U.S. citizens and lawful residents already have their new Real ID, but for others, the deadline is approaching too...
Important ways DOT should help passengers like you

Important ways DOT should help passengers like you

GAO report tells DOT to protect consumers better  A recent Government Accountability Office (GAO) report has outlined a series of problems with the Department of Transportation’s (DOT’s) passenger protections. The problems range from internal training...
How to find on-time statistics on airline websites

How to find on-time statistics on airline websites

Airline On-Time statistics are posted on airline websites, but they are not easy to find.  The other day I discussed on-time flights and the importance of having enough time to get to connecting flights. I was also speaking about the hope that my checked baggage made...
How do airline IT outages harm passengers

How do airline IT outages harm passengers

There is no compensation for delays, missed family events, unused reservations and more from airline computer system outages  Travelers United now has a document in their hands that provides an overview of information technology (IT) outages in commercial aviation. It...
Tell Ticketmaster to stop their extra fees

Tell Ticketmaster to stop their extra fees

Last week, Consumer Reports faced off with ticket behemoth Ticketmaster in Washington, D.C., over its practice of adding on fees that balloon the cost of sports, concert or event tickets. We (together with Consumer Reports) demand honest, all-in pricing from...