The government, airlines, airports, and ancillary services were not prepared for the post-pandemic passenger flood. Every time I hear about a passenger lashing out at a flight attendant, I cringe. First, because violence does not solve anything ever, and Travelers...
Congress, the Wall Street Journal, and Travelers United say DOT does not protect aviation consumers. Today will not go down as a good day for the protect aviation consumers team at the Department of Transportation (DOT). Congress sent a letter to DOT. The Wall Street...
Consumer groups: DOT’s aviation consumer protection advisory committee tilted in favor of industry Washington, DC—America’s leading consumer and passenger rights organizations today expressed deep concern at the lack of appropriate balance in the new membership of the...
Let airlines decide when cell phones can be used in flight. Open slots at controlled airports for competition. Test emergency evacuations with today’s seat pitch for safety. Provide advanced notification of frequent flier program changes. Disclose cancellation...
By Edward Hasbrouck, CTA Policy Analyst There is virtually no legal protection for the privacy of personal information about travelers on U.S.-based airlines: • There is no general consumer privacy law in the U.S. like those in Canada or the European Union. Businesses...
Today, the government shuts down. If it were one day of shutdown, two or three, it might not make much difference. But, one day of the government closing affects months of hard work and benefits no one. For travelers, it means passengers will have a harder time...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.