Real ID compliance is messy and late in some states In the last six weeks, since I wrote about Real ID extensions, the situation for some Americans became somewhat more clear, but for millions of others, more complicated. No more Real ID extensions, according to...
New ESA rules — an exercise in window dressing As I reported last month, emotional support animals (ESAs) too often have attacked passengers and crew on aircraft. At times, they have inflicted serious injuries. On a Delta flight, Ronald Munday suffered severe wounds...
Eight common cruise myths exposed Recently, on wildlife photowalks I’ve led, I’ve been asked about cruising by those considering it for the first time. They had many cruise apprehensions and misconceptions. They worried about norovirus, seasickness, being...
FAA emotional support animal regulations need a major overhaul Last week, an American Airlines flight attendant was bitten by a fake emotional support animal on a flight from Dallas-Fort Worth to Greensboro, North Carolina. The flight attendant’s hand was...
Regularly, airlines can and do tell passengers what they can wear If you’ve flown enough, you’ve seen it: passengers at the airport, impatiently waiting for their flight at the gate in an outfit you wouldn’t be caught dead wearing, saying to another...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
