The rules of the current contract will still bind passengers who purchased tickets under the terms of the COC in place when their tickets were purchased. UA’s COC cannot change boarding priority rules retroactively. All passengers holding tickets purchased prior to any change in the new COC are still protected by the boarding priority rules in place when they purchased their tickets.
As the US digests confrontations between airline crews and passengers, questions are swirling about what has caused this us-vs.-them attitude between passengers and airlines. Some of the reasons seem clear, but what to do about them is more complex. The lack of personal space on planes is considered a major factor.
Like Medieval serfs, airline passengers cannot access full legal system America’s airline consumers rights litigation is strictly limited in the state and local U.S. court system. Passengers must take a case to the federal courts, which costs great amounts of money, or petition the lords of the Department of Transportation (DOT) for redress. Like Medieval […]
Customer service getting priority in latest passenger/crew flap I just got a call from American Airlines regarding the mother and child that were removed from their flight to DFW from SFO. American has told Travelers United that they took for following actions even before a video showing a crying mother being escorted off an AA flight. The […]
Every airline has a customer service commitment. The Department of Transportation (DOT) requires it. But, DOT refrained from making these customer service commitments a part of the contract of carriage. In other words, an airline customer service commitment does not have the force of law. Airlines cannot be held liable for any violation of their printed “commitment.”