United Airlines did not follow federal rules or their own contract of carriage United Airlines violated three basic bumping rules. The more that Travelers United looks into the incident on United Airlines #3411, the more violations of Department of Transportation (DOT) rules as well as the airline’s own contract of carriage appear. The solution is […]
The basic problem in the United Airlines fiasco was airline management. Unfortunately, consumers pay for airline incompetence — it is always the passengers who suffer. This is the customer-pays reality. When customer service fails, customers pay. When airlines lose money, passengers ultimately pay. When airlines do not follow their own Contract of Carriage, travelers pay. The episode also begs the question, “Should have fellow passengers done something to stop the brutality?”
Airline passenger mistreated as United Airlines forcibly removed law-abiding passengers from flight We at Travelers United join all decent human beings in sharing reactions of horror and disgust at the treatment of a passenger on yesterday’s United Airlines flight 3411 (operated by Republic Airways) from Chicago O’Hare to Louisville, KY, who was bloodied, knocked unconscious and […]
This Sunday we muse about how to visit the top historic sites in America in the shortest time. Then we examine hidden resort fees that hotels are now raising. The FTC failed to act, now consumers suffer. Finally, a visit to waterfalls in the Bay Area.
The call to action is simple — DOT should tell us basic passenger travel rights where compensation is involved. Don’t make airline passengers dig through page after page of government regulation. Don’t make passengers guess. Don’t allow airlines to mislead travelers. Do the right thing. This is not a big or difficult request. It doesn’t require any new legislation.